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Voice Solutions

Cloud Telephony & Voice

Custom PBX, SIP Trunking & Programmable Voice Setup

We build bespoke call infrastructure for our clients — open-source PBX and switch systems, numbers and voice provisioned through our own Twilio and Telnyx accounts, and SIP trunks wired straight into the dialer, call tracker and CRM your team already uses. You tell us the setup; we engineer it end to end.

What We Do

Bespoke voice infrastructure, built for you

This isn’t software you buy off a shelf and wrestle into shape. Our team designs, provisions and integrates the whole setup as a service. We handle the carrier side through our own Twilio and Telnyx accounts, provision your numbers, and connect them over SIP into whatever dialer or call tracker you run — then bind it all to your CRM or ERP so nothing lives in a silo.

What's Included

Everything your call operation needs, set up for you

Custom PBX & Switch Builds

Scalable open-source PBX and switch systems, engineered to carry heavy inbound and outbound traffic at once without dropping calls.

Voice & Numbers via Our Carriers

We provision voice and numbers through our own Twilio and Telnyx accounts, so you get programmable-voice power without setting up a carrier relationship yourself.

SIP Trunking to Your Dialer

We connect those numbers over SIP straight into your dialer or call tracker — 3CX, GoAutoDial, Dialics, VICIdial or your own.

Local Numbers, Worldwide

Local-presence and international numbers configured to route inbound enquiries back to your team, wherever your customers are.

CRM & ERP Binding

We wire your calls and contacts into the CRM or ERP you already use, so your reps and reporting work from one place.

Tracking & Recording

Secure webhooks and call recording set up so every conversation, metric and compliance checkpoint is captured and visible.

Plays Nicely With

We customise it to the tools you already run

Committed to a dialer or call tracker? Great — we build around it instead of asking you to switch.

What's Included

Everything your call operation needs, set up for you

STEP 01

Scope

We map your call volumes, target regions and the dialer, tracker and CRM you run.

STEP 02

Provision

We set up your PBX/switch and provision numbers and voice through our Twilio/Telnyx accounts.

STEP 03

Connect

SIP trunks, tracking and recording plug into your dialer and bind to your CRM or ERP.

STEP 04

Support

You go live, and we stay on to keep it running as your call operation grows.

Built For

Industries we set this up for

Lead Generation

Outbound dialing and local callback numbers connected to your dialer, tuned to cut cross-border lag and keep campaigns compliant.

Customer Service

Reliable inbound routing and managed queues so support teams handle big call volumes with short hold times.

Sales Teams

Voice tied straight into your CRM so reps see calls, contacts and pipeline in one connected view.

Why SwagMyStore

Bespoke build, fully handled

Done for you

We design, provision and integrate the whole thing as a service — you're not left configuring a platform on your own.

Carrier on our side

Numbers and voice run through our own Twilio and Telnyx accounts, so you skip the carrier onboarding entirely.

Wraps around your stack

We connect to your existing dialer, call tracker, CRM and ERP rather than forcing a switch.

Support that sticks around

We don't vanish at go-live — our team keeps your setup healthy as you scale.

FAQs

Good questions, honest answers

No. It's a done-for-you build. We scope, provision and integrate the setup for each client — there's nothing to self-configure or buy off the shelf.

We provision them through our own Twilio and Telnyx accounts and connect them over SIP trunking into your dialer or call tracker.

Yes. We regularly connect to 3CX, GoAutoDial, Dialics, VICIdial and custom dialers, and bind it all to your CRM or ERP.

Lead generation, customer service and sales teams that live on inbound and outbound calls and want them properly integrated.

Let's build the phone setup your business deserves.

SwagMyStore delivers custom telephony builds and integration for business clients. We don’t sell phone numbers, voice minutes or dialer software as standalone online products — provisioning is part of a managed project.